At mkfpathtrades.com, we are committed to providing you with high-quality pet products. If you are not satisfied with your purchase, we will be happy to provide you with a refund or replacement service. Please read the refund terms below carefully to ensure that you understand our policy.

  1. Refund Application Conditions
    Product Condition: Refunds are only available for unused, unwashed, undamaged products in their original packaging and tags.
    Application Time: You can apply for a refund within 14 days of receiving the product. We will not be able to process refund requests after this period.
  2. Refund Process
    Submit a request: Please submit a refund request through our customer service email [email protected]. The email must include your order number, purchase date, and the reason for the refund.
    Refund Confirmation: After receiving your refund request, our customer service team will contact you within 2 business days to confirm the refund details.
    Returning Items: Once you receive a refund confirmation, please send the item back to the following address:

Address: 925 S Race St, Denver, CO, 80209, US
Return Shipping: Please note that unless the item is defective, the return shipping cost will be borne by the customer.

  1. Refund Processing
    Once we receive the returned item and confirm that it is eligible for a refund, your refund will be processed within 2 business days.
    Refunds will be issued via the original payment method, and the specific time will depend on the processing speed of your bank or payment platform.
  2. Special Notes
    Customized Products: If you purchase a customized item, we will not be able to accept a refund request unless the item has a manufacturing defect.
    Discounted Items: For discounted items, the refund policy will be the same as regular items, but the refund amount will be based on the actual price you paid.
  3. Contact Us
    If you have any questions about the refund policy or need further assistance, please feel free to contact us:

Email: [email protected]

Thank you for choosing mkfpathtrades.com, we look forward to providing you with the best service!